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Subject --- please select --- Change customer data Product and assembly Status and delivery Complaints and warranty Payment Rating
Change customer data --- please select --- Change contact or billing details Submit VAT number
Please let us know in detail which address data needs to be changed.
Please let us know your VAT number. Please make sure that your VAT number corresponds exactly to the company data on file with the tax authorities.
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Product and assembly --- please select --- Questions about the product Assembly instructions and certificates Anchor recommendation Foundation plan/tips Questions about assembly
You will receive all the necessary assembly instructions and certificates together with your delivery. If you have any further matters to discuss, please let us know in detail.
The DIN EN-1176 standard stipulates that playground equipment in public areas must always be anchored. The anchors required are included with all PRO MAGIC climbing frames. The number of anchors required for our GIANT climbing frames can be found in the product description.
Are you already at the assembly stage? We will be able to assist you more quickly if you send us pictures along with your query.
Are you already at the assembly stage? We will be able to assist you more quickly if you send us pictures along with your query.
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Status and delivery --- please select --- Change delivery address Delivery status
Please let us know in detail which address data needs to be changed. Depending on the shipping status, major changes may no longer be possible.
Current delivery times can be found in the respective product descriptions. The delivery term begins upon recceipt of payment.
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Complaints and warranty --- please select --- Report broken parts Report a wrong colour Report missing parts Wrong item received Missing assembled goods
In order to be able to provide rapid support, we require photographs of the damaged parts or incorrect colours. Please check the complete delivery carefully and send us a complete list of the missing/defective parts so that an order can be placed for an individual follow-up delivery of replacement parts. Please refer to the assembly instructions when compiling the list (e.g. 1 x B 80, 2 x PD 240).
In order to be able to provide rapid support, we require photographs of the damaged parts or incorrect colours. Please check the complete delivery carefully and send us a complete list of the missing/defective parts so that an order can be placed for an individual follow-up delivery of replacement parts. Please refer to the assembly instructions when compiling the list (e.g. 1 x B 80, 2 x PD 240).
In order to be able to provide rapid support, we require a list of the missing components, so that we can arrange an extra delivery. Please refer to the assembly instructions when compiling the list (e.g. 1 x B 80, 2 x PD 240).
In order to be able to process your matter as quickly as possible, we require photographs of the goods, the packing list, the assembly instructions and the shipping label attached to the top on the white foil.
In order to be able to provide rapid support, we require photographs of the damaged parts or incorrect colours. Please check the complete delivery carefully and send us a complete list of the missing/defective parts so that an order can be placed for an individual follow-up delivery of replacement parts. Please refer to the assembly instructions when compiling the list (e.g. 1 x B 80, 2 x PD 240).
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Payment --- please select --- Question about payment
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Rating --- please select --- Question about rating
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Subject --- please select --- Product and assembly Delivery Payment
Product and assembly --- please select --- Questions about the product Questions about assembly Telephone advice requested
We are also happy to advise you by telephone - simply give us a convenient time to reach you during our office hours (Mon - Fri from 08:00-12:00), and we will be delighted to give you a call. Or contact us at +44 203 499 0752
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Delivery --- please select --- Delivery times/how is delivery made?
Depending on the size of your order, delivery is made by a forwarding agent or parcel service. Current delivery times can be found in the respective product descriptions.
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Payment --- please select --- Payment options Payment is not possible
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