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Order & Delivery

How much are the shipping costs for my order?

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  Shipping costs

Zone 1
England, Wales, Parts of Scotland which are not in Zone 2 or 3

Zone 2
Northern Ireland and the following areas Postcodes: AB, DD, PA20 - PA38
Zone 3
The following areas Postcodes: EX39, HS, IM, IV, KA27 - KA28, KW, PA41 - PA78, PH, PO30 - PO41, TR21 - TR25, ZE
over £70.00
£0.00 £64.95 £219.95
under £70.00
£29.95 £29.95 £29.95

A delivery to the Channel Islands (Guernsey and Jersey) is not possible.

Products purchased from our UK online shop can only be delivered to the UK.

How will my order be delivered?

Depending on the size of your order we deliver our products via parcel post or freight forwarder. Smaller parcels will be shipped with DHL, GLS, DPD or UPS. When the goods have been dispatched you will receive a confirmation of dispatch with a Track and Trace code. This delivery method is usually applicable to Wickey accessories.

Larger parcels such as climbing frames and swings are shipped with a freight forwarder. Delivery to the curb side will take place after an appointment was made by telephone. Usually unloading takes place with a lift truck. In exceptional cases, unloading will have to be done manually, with which we explicitly ask for your support.

When will I receive my order?

For information on delivery times please check underneath the price on the page for the individual product. The delivery times may vary depending on the size of an item. If you order multiple items, the item with the longest delivery time is decisive for the complete delivery.

For items that are delivered by a freight forwarder, such as climbing frames and swings, delivery will take place after delivery is arranged between you and the delivery company by telephone. Therefore it is very important that you provide us with a correct phone number.


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