Wickey's Contact Form

Please only include order numbers that start with UK. For all other order numbers, please contact us directly through the sales platform.

Please tell us in detail which data you would like to change

Please note that the building instructions can only be dispatched after the order has been paid in full. Please send us your order number.

Please tell us in detail what questions you have/what information you need

You will find the agreed delivery time in the order confirmation. Please contact us if you do not receive your order within this stated time.

Please tell us in detail what questions you have/what information you need

It is only possible to change the delivery address of forwarding shipments as long as the forwarding company has not yet contacted you to arrange an appointment.

Please note that the colours you see online may differ from the actual colours. This is due to the differences in screens and their settings, which can cause colours to vary slightly. If you have received a completely different colour, please send us a message including a photo. We will be happy to help you.

In order to process your request as quickly as possible, we need pictures of the goods, the packing slip, the assembly instructions and the shipping label, which is stuck to the top of the white film.

In order to assist you as quickly as possible, we require a list of the missing parts and your confirmation that the goods have been fully checked. Only then can we arrange for a single replacement delivery. The list should be compiled using the assembly instructions (e.g. 1 piece B 80, 2 pieces PD 240). The names of the wooden parts can be found at the front of the assembly instructions, upright next to the item illustrations. In addition, please let us know if you have received any parts that are different or additional to those specified in the assembly instructions. You do not need to return these parts, but this information will help us to avoid any sorting or packaging errors in the future.

To ensure that we can assist you as quickly as possible, we require photos of the damaged parts. Please check the complete delivery carefully and send us a full list of the affected parts so that we can arrange an additional individual delivery. The list should be compiled using the assembly instructions (e.g.: 1 piece B 80, 2 pieces PD 240)

So that we can process your request as quickly as possible, we need a picture of the cheaper offer! Conditions: The withdrawal period of 14 days must not be exceeded and it should be an identical item.

You will find the agreed delivery time in the order confirmation. Please contact us if you do not receive your order within this stated time.

Please tell us in detail why you would like to cancel your order

If you have already made a payment but have not yet received confirmation of this, we kindly ask you to send us proof that the payment has been debited from your account. This enables us to identify and allocate your payment immediately.

You can easily unsubscribe from our newsletter yourself. Please open one of our newsletters and scroll to the bottom. There you will find a link that allows you to unsubscribe easily.

Please note that the building instructions can only be dispatched after the order has been paid in full. Please send us your order number.

Please tell us in detail what questions you have/what information you need

We always indicate the delivery time directly on the respective item. Delivery with the forwarding agent is free kerbside (pavement) and with parcel service to the front door.

Please write to us with more details about the problem you are encountering and the error message you are receiving.

You can find our payment options here: https://wickey.co.uk/payment-methods

If you are an influencer, blogger or construction service interested in a collaboration, please email us directly at [email protected]. Other collaborations (with resellers or marketing companies, for example) are currently not an option.