Order

Why must I provide a telephone number?

Due to their size, our climbing frames are not delivered by a conventional parcel service, but by forwarding trucks with a lifting platform. In order to find the perfect delivery date, the forwarding agency will contact you by phone. This way we make sure that you are a) at home and b) your order is delivered on time.

Can I also order by telephone?

You can only place orders online via our online shop.

Can billing address and delivery address be different?

Different billing and delivery addresses are, of course, no problem: with just one click you can add a different delivery address when completing your order.

Why are there price differences between the various countries/shops?

You may wonder why there are price differences between our shops in different countries. This has to do with country-specific circumstances, such as the calculation of shipping costs.
We are doing our very best to limit these differences to the utmost, but we cannot completely prevent them. The prices listed in the shop apply to each country. In some of our shops we offer the service to deliver to another country. You can find this information in our shops under Order & Delivery.

Do I receive an order confirmation?

Once you have finished shopping, we don't want you to have to wait for us. We will immediately send an order confirmation to your e-mail address, containing all the important information regarding the rest of the process. Please check your spam folder. In the unlikely event that you do not receive an order confirmation, just get in touch with our customer services team on +44 (0)330 808 0240. They will be delighted to help you out!

Can I also complete orders with my smartphone?

Absolutely: you can easily browse our shop with your smartphone and, of course, place orders.

For how long am I able to cancel my order?

If the item has not yet left our warehouse or you have not yet paid, cancellation is easily possible. This means: As long as you have not yet received a shipping confirmation, you can cancel your order without any problems. Don't worry, if you have already paid, you will always get your money back.

When can I change my order?

If your desired item is still in your shopping basket and your order has not yet been completed, you can easily change your order details. Unfortunately, once your order has been completed, no further alterations are possible.
If you have any questions or require assistance, please get in touch with our customer services team using our contact form with the subject 'Status/shipping of order - Other questions'.

Is there a withdrawal form?

Within the first 14 days you have the right to cancel the contract without giving reasons. Further information and the form can be found here: Cancellation policy