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Shipping and Delivery

How does delivery from Wickey take place?

We deliver our playground equipment to you via courier. Small accessories and items will reach you via parcel service.

Which couriers and parcel services does Wickey use to delivery playground equipment and accessories?

Since we supply almost all of Europe with our country-specific Wickey shops, we cooperate with a large number of forwarding agents. In the case of small deliveries, we collaborate with various parcel services.

How is Wickey playground equipment delivered, and how is it packaged?

Safety first - this is our packaging motto! You will receive your goods safely, robustly and solidly packaged, and parcels or palettes will have a protective film. Larger items, such as climbing frames or swings, will be delivered to your curb just as safely.

What should I consider and examine when I receive my order?

Sometimes delivery damage occurs in spite of our reliable partners. Please have any damage visible at first glance noted on the supplier's consignment note. Kindly accept the goods anyway and check that they are complete and undamaged. If anything is not to your satisfaction, please get in touch with our customer service team using our contact form with the subject 'Service (guarantee/warranty) - Guarantee/warranty'. We will take care of a replacement as soon as possible.

I live in a narrow street - Which delivery options do I have?

Delivery is usually carried out with a 7.5t truck (standard dimensions: L 6 x W 2.45 x H 2.45 m) or a 12t truck (standard dimensions: L 7.20 x W 2.50 x H 2.60 m).
If the street of your delivery address is too narrow for delivery, you can, of course, specify an alternative delivery address when placing your order. Likewise if your street is closed to vehicles over 3.5t or is unsealed.
If you would still like us to deliver to your destination address despite unfavourable conditions/circumstances, please note that this may incur increased delivery costs and a longer processing time.

Will Wickey items be delivered together, in the case of orders containing multiple items?

The basic rule is: one order, one delivery! Unless you have shopped with such diligence that we can't fit all of your items in one parcel. Depending on the situation and demand, our kids' beds and climbing frames of our Tiny series will also be shipped in several parcels.

Can the courier help transport the playground equipment onto my property?

Unfortunately, this is not possible due to organisational reasons. Delivery is to your kerb - and then it's your turn.

Is it possible to change the delivery time with the courier at short notice?

If you need to postpone your expected delivery appointment at short notice, just call +44 (0)330 808 0240. However, this may result in additional storage and delivery costs for the forwarding agent, which may be charged to you depending on the situation. Please call our customer service team for further details.

What hapens if I'm not at home when the delivery arrives?

We kindly request that you avoid this situation as far as possible in order to minimise effort and possible additional costs for all parties involved. If you are absolutely unable to keep your appointment, we will step in: In this case, the shipping company will contact us and we will then contact you to arrange a new delivery date.

In addition, we will be happy to pay the delivery costs incurred for freight forwarding deliveries and orders with a value of £50 or more for the first delivery. If a second delivery is necessary, we will check with the forwarding agent to see whether additional costs will be incurred, which we will have to charge to you under reserve.

Can I pick-up my order on-site?

Even though we would love to meet all of our customers personally, pick-ups from our site are unfortunately not possible due to organisational reasons.

Can I have my order delivered to a packing station?

Unfortunately this is not possible. But you are welcome to choose a different delivery address, where someone you trust can kindly accept the delivery on your behalf.

Does Wickey offer express delivery?

Unfortunately, due to organisational reasons, this is not possible. Nonetheless, we try and get the items you have ordered to you as quickly as possible.

Can I select the date and time of delivery for my order?

You have the option of arranging your delivery day with the courier. However, the delivery date should be no more than 3 days after the day you contact the courier. Otherwise, additional storage and delivery costs may be incurred and charged to you depending on the situation.

Does Wickey also deliver abroad?

Of course - we offer our playground equipment in a variety of European countries. However, please note that delivery to your country/island can only be carried out by placing an order in the country-specific Wickey shop. If you are able to find your country in the list of our shops, nothing hinders delivery. Further information about the delivery areas of this shop can be found here: Order & Delivery

On which days do deliveries not take place?

On Saturdays and Sundays our couriers enjoy a well-earned weekend - and we hope you do too?

What are the shipping costs?

Wickey delivers items free of charge for orders over £50! Exceptions exist for islands and areas that are difficult to reach. You can find more information here: Order & Delivery.

Are there surcharges for island deliveries?

There has to be a catch to the non-stop-holiday-feeling: yes, in this case there are surcharges. Just take a look at the surcharges for your country/island in our shop.

Where can I see the status of my order?

We always want to keep you up to date about the status of your order, which is why we provide you with notifications throughout the ordering and delivery process. You will therefore receive an e-mail containing further information when your payment has been received, when your order is being prepared for delivery, and when your order leaves our warehouse.

If your order is being delivered by a forwarding agency, the courier will get in touch with you to arrange a delivery appointment.
In the case of parcel deliveries, once your order has been sent you will receive a tracking link from the relevant parcel delivery company so that you can check the status of your delivery at any time.

What delivery time can I expect?

You can find the average delivery time of an article on the respective product page. The period of time listed on that page always begins after receipt of your payment.

Will delivery take longer if I order multiple items?

If you order several articles with different delivery times, you can always orientate yourself towards the longest stated delivery time. Please note that your delivery can consist of several packages.