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Even if the playground equipment if stable and safe, we always recommend anchoring your playground equipment in the ground to ensure your children's safety. Your climbing frame or swing will become even more stable once you anchor it! All anchors are screwed to the climbing frame posts and — depending on which type of anchor you choose — cannot be seen from the outside. In general, we recommend that all posts leading to the ground are anchored in the ground. Ladders and climbing walls should also be fixed with two anchors each. For slides, we recommend our SlideLock slide anchors. You can find more information in the respective product descriptions.

Tip: Our angle anchors are perfect for every climbing frame

Proceed as follows when concreting in the anchors/erecting the base frame:

• Assemble the base frame and place it in its final position. Please observe the safety distances indicated in the installation instructions.
• Stake out the places around the posts where the base frame is to stand. Position the base frame so that all holes can be excavated easily. Tip: the holes should be approx. 70cm deep and have a diameter of around 30cm.
• Mount the anchors on the inside of the posts.
• Place the basic frame into its final position.
• The climbing frame must be horizontally level. You can use stones or wooden wedges to achieve this.
• Pour the ready-mixed concrete into the holes until they are filled to approx. 60cm. Make sure that only the anchors are covered with concrete, and that the posts remain free.
• When the concrete has set, you can fill in the rest with topsoil.

Please ensure that the supporting posts of your climbing frame are in contact with the ground when concreting them in. Correct anchorage is necessary for the stability of your climbing frame and helps to prevent danger spots. It also protects your screws from premature rusting.

A foundation plan is not necessary as our playground equipment is first fully assembled and then set in concrete in its final place. You can find more information about the construction of the basic frame in the question "How is the base frame constructed and how are the anchors set in concrete?".

Once the wood of your climbing frame has dried, we recommend pre-drilling holes before screwing in the screws. This minimises the risk of cracks appearing. This also prevents the alloy of the screws from being damaged and helps to avoid premature rusting.

Your assembly instructions will be sent along with your order in the enclosed screw bag. In the unlikely event that you do not receive your instructions, please use our contact form to get in touch with our customer services team. We will send them to you as quickly as possible.

As parents, the welfare and safety of your children is always your - and our - top priority. For this reason, we recommend that you construct our climbing frames as shown in our assembly instructions. Although almost all of our climbing frames are constructed and designed in such a way that they could be assembled mirror-inverted, you can avoid danger spots by assembling them according to the assembly instructions.

Impregnated Wickey wood made of pine or spruce is naturally and sustainably cultivated and is known for particular outdoor durability. It provides our products with a firm footing that ensures both fun and safety.

You can reach us via contact form and via good old telephone.

You can reach us from Monday to Friday, between 8 am and 3 pm, at the following number:+44 (0)330 808 0240

Please note our information on our hotline hours.

Unfortunately, this is not possible due to organisational reasons. Delivery is to your kerb - and then it's your turn.

If the goods to be returned are forwarding goods, we will coordinate a pick-up date for the forwarding agent with you and assume the entire costs of the return.

If the parcels are smaller, however, we kindly ask you to return them to a parcel service provider of your choice yourself.

Tip: Always choose the same parcel service provider who was also responsible for the delivery of your goods. This is usually the cheapest option.

For a fast and smooth process we recommend you to use our return form. However, this procedure is not obligatory.